Where upsell pop-ups appear

Learn where your upsell pop-ups show on your storefront and how they are triggered. Understanding this helps you control when customers see your offers and improve conversion rates.

Before you start

• You need an active upsell offer set up in the app
• Your theme must include an Add to Cart or Checkout action, or a custom clickable element

How upsell pop-ups are triggered

Upsell pop-ups appear when a customer takes a key action on your store. By default, this is tied to common ecommerce buttons.

Standard triggers

Your upsell pop-up will appear when a customer clicks:

• Add to Cart
• Checkout

These are the most reliable triggers because they match standard Shopify theme behaviour.

Custom button text

Your store may use different wording for these actions. For example:

• Buy Now
• Add to Bag
• Purchase
• Continue to Checkout

The app allows you to configure trigger button text so it matches your store. This ensures the pop-up still appears even if your wording is not standard.

Where the pop-up appears

Once triggered, the offer displays as a pop-up overlay on the storefront.

• It appears on top of the current page
• It does not redirect the customer away
• Customers can accept or decline the offer before continuing

Using custom triggers (CSS or XPath)

If your store uses a custom layout or non-standard buttons, the default triggers may not work.

In this case, you can trigger the pop-up when a customer clicks a specific element, such as:

• An image
• A banner
• A custom button
• A dynamic section

To do this, use the CSS/XPath Selector trigger.

👉 https://help.jumisolutions.com/en/article/how-to-use-the-cssxpath-selector-configuration-9hsk0u/

This gives you full control over exactly where and when the upsell appears.

Best practices

• Use Add to Cart triggers for higher engagement before checkout
• Use Checkout triggers for last-minute upsells with higher purchase intent
• Match your trigger text exactly to your storefront wording
• Test your pop-ups on both desktop and mobile
• Keep the experience smooth so the pop-up feels like part of the buying flow

Troubleshooting

Pop-up is not appearing

• Check that your button text matches the configured trigger
• Confirm your theme uses standard Add to Cart or Checkout behaviour
• Test with a different product or offer

Custom theme or builder

• Your theme may use custom code that does not trigger standard events
• Use the CSS/XPath selector method instead

Pop-up appears at the wrong time

• Review your trigger setup
• Check if multiple triggers are configured

Updated on: 06/05/2026