General
How to set up a cross-sell offer
The Extra Product offer is ideal for merchants looking to cross-sell to customers and increase their Average Order Value (AOV) by encouraging them to add additional items to their cart. You could recommend related or complementary products based on the items already in their cart. For example, other items by the same brand, batteries for a toy, or a case for a phone.
How to create a cross-sell offer
To create an cross-sell/Extra Product offer:
Click "Offers" "Create offer"
(https:Few readersHow to duplicate an offer
Duplicate an offer
To duplicate an existing offer:
Go to Offers
Locate the offer you wish to duplicate
Click the three dots on the right-hand side
Click "Duplicate"
By default the new offer Status will be Off.
(https://storage.crisp.chat/users/helpdesk/website/-/f/6/b/a/f6baef90a856a800/screenshot-2025-11-27-at-11809ao9ewn.png =640x169)Few readersHow to set up an upsell offer
The Upgrade Product offer is ideal for merchants looking to upsell to customers and increase their Average Order Value (AOV) by encouraging them to make a higher-priced purchase than the one they had originally considered. Examples of effective upsell offers include upgrading to a premium version, adding personalisation to the item in the cart, choosing a larger size or bundle, or selecting a model with extended features.
How to create a upsell offer
To create an Upsell / Upgrade Product offeFew readersGetting started with the Upsell Popup app
Configure your Upsell PopUp app
To start using the UpSell Popup app to generate more sales for your store, you much complete the following steps.
Create an Offer
Configure your Popup design
Enable app embed in your theme
Create an offer
In this section, you can choose to set up a pop up to encourage shoppers to add additional items to their cart with an cross-sell offer or a upsell offer where they upgrade to a more premium version of your product.
For details about creatinFew readersConfigure your popup design
Customising your popup design
Your popup should feel like a natural extension of your store. With the built-in design controls, you can easily match the popup to your brand colours, typography and overall style without needing any code. This guide walks through each section so you can confidently customise the look and feel of your popup.
Where to find Popup design
Access the Popup design in the left-hand menu.
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